Exceptional Customer Support

Discover why studios love our best-in-the-industry support

At DRT, support is not an upsell or an afterthought. It is the reason most studios switch to us.

When recital season hits, things get hectic fast. Ticket plans change, parents panic, staff get pulled in five directions. We keep in-house ticketing specialists on extended hours so you are not stuck waiting on a generic help desk. If something goes wrong, you get a real person who knows the system and can fix it.

We also help your families directly. If a parent needs to select seats, refund tickets, or swap seats, our team can handle that so your staff does not have to. This is included with our ticketing platform, not billed as a consulting add-on. You are trusting us with your families. We take that seriously.

"I am a raving fan of DRT. The service is outstanding and the company culture you have created is evident in all interactions. Keep up the great work!"

Cynthia's School of Dance and Music, Sewickley, PA

Support That Goes Above and Beyond

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Real Phone Support: You can call us and a real person will answer. Not a bot, not a call tree, not a ticket queue. If you or a parent has a problem, we pick up and help.
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Extended Support Hours: Recitals happen outside business hours. We stay available during peak season so you are not stuck dealing with issues on your own at night or on weekends.
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Ticket Exchanges & Refunds: Stuff changes. Families get sick, plans move, mistakes happen. We handle exchanges and refunds directly with buyers so you do not have to be the middleman.
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Dedicated Account Support: We learn how your studio runs. When you reach out, you are not starting from zero with someone reading a script.
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Fast Email Replies: If you prefer email, we respond quickly and tell you exactly what is happening. No black hole inboxes.

Your Admin Portal: Help at Your Fingertips

Our Admin Portal is designed with you in mind. Every feature includes helpful tutorials and tooltips so you can master your ticketing site without ever picking up the phone. But when you do need extra guidance, we're always here.

Cutting Edge Screen Sharing

Tango is a DRT-exclusive feature accessible through your Admin Portal. You can easily, securely share your screen with a DRT support agent. Tango is compatible with all major browsers and requires no downloads or plugins. When you need hands-on help navigating your dashboard or setting up a complex discount, our team can guides you through it in real time. It's like having a DRT expert sitting right next to you, no matter where you are.

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Video Tutorials

Short, step-by-step videos that walk through setup, daily use, and show day.

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Contextual Tooltips

Hover over any control to see what it does and how people typically use it.

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Knowledge Base

Searchable docs covering basics, edge cases, and deeper configuration.

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Tango Integration

Built-in screen sharing so support can see exactly what you are seeing.

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Quick Actions

Common tasks surfaced up front so you are not digging through menus.

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Proactive Alerts

Heads-up notifications when something needs attention, before it becomes a problem.

"I was so reluctant to go online with ticket sales, but now into our 3rd or 4th year, your team is great to work with, the platform is so easy to figure out and most importantly, our clients are happy. Huge load off of us."

Greendale Dance Academy, Worcester, MA

Why Studios Love Our Support

12+Years of Industry Experience
1000sof Studios Served
FastResponse Times
100%Human Support Team

What Studios Are Saying

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"I can't tell you how thankful I am for you all! Just the time and hassle alone you have saved me with this is more than you know!"

— Unified Motion Dance Academy, Walton, KY

"We started using DRT in 2019 and have been incredibly pleased, especially with the changes each year - love the ability to pop in under client tools and set all the colors myself... MAKES IT SO EASY!"

— Pointe of Grace, Tucker, GA

"Thank you sooo much for all your help through all this! In the end, I think we were able to just about everyone happy and you guys were a MASSIVE part of that. I could not dream of a better software and customer service experience."

— The Dance Spot, Round Rock, TX

"I just can't tell you enough how easy you make recital tickets for me! I used to do them on paper and it was such a huge hassle. I will never go back!"

— A Time To Dance, Livingston, TX

"I appreciate all your guidance to my team and dance families during our first year with you. Overall, I feel like your services were helpful to everyone and made the ticket ordering process less of a burden for me."

— Innovation Arts Connection, Medinah, IL

"I did not have to do one stinking thing with tickets, and I wake up in the morning, and there is money in my account. It was the best!"

— Miss Jean's Dance Arts, Livonia, MI

"Just want to say what a huge success using DRT ticketing has been this past weekend. People loved the ease of it and it took so much stress away for me as a business owner!"

— KE Dance, Pittsford, NY

"Thank you for your wonderful customer service and support during the recital season. We were very pleased by our first try doing online ticket sales."

— Paquita Dance Center, Wichita, KS

"I was so reluctant to go online with ticket sales, but now into our 3rd or 4th year, your team is great to work with, the platform is so easy to figure out and most importantly, our clients are happy. Huge load off of us."

— Greendale Dance Academy, Worcester, MA

"I am always blown away by this company... I tell everyone how wonderful you are and you are the best in the business! This season is very stressful for studios and you all make it a wonderful experience."

— Just Dance, Alexandria, VA

"We are always so satisfied with the customer service and top tier experience with your platform, and are happy to spread the word."

— Breaking Ground Dance Center, Pleasantville, NY

"You guys are definitely a GREAT decision!! The fast responses, the easy going website; everything is friendly!"

— Way 2 Move, Sweetwater, FL

"We appreciate your expert help. You always make things easy and smooth sailing."

— Dancin' Plus, Fairmont, MN

"No complaints and everything worked as it should! I love DRT and will never change to a different ticketing service. I recommend you guys to everybody!"

— DCA Repertory Company, Indianapolis, IN

"I am a raving fan of DRT. The service is outstanding and the company culture you have created is evident in all interactions. Keep up the great work!"

— Cynthia's School of Dance and Music, Sewickley, PA

"You always amaze me with how on top of everything you always are and how quick you are to help... Just one of the reasons I love DRT!"

— Dance Your Dreams, Reading, PA

"The customer service for your company is truly the best."

— Loree's Academy of Dance, Flint, MI

"You guys are literally the best, I absolutely love using you guys!"

— KMC Dance, Kennett Square, PA

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Ready to experience support that actually supports you?

Set up your show now!