Frequently Asked Questions

First off, thank you for giving us the chance to meet your needs and exceed your expectations. We need two things to get you set up:

1. Complete a short 20-minute phone interview by calling 706-550-1416 or complete the short online checklist so we can capture your show details.
2. Send us your company logo and the seating diagram from your venue to info@drttix.com.

When your site is ready, we will send you the link to review. You can post the link on your website and social media pages at your convenience. Your approval of the seating diagram and ticketing site are the final step before sales begin.

DRT (Dance Recital Ticketing) is built for one thing: dance studio recitals. Not repurposed event software — the real thing. That means:

• A ticketing site branded to look like yours, not ours
• Reserved seating with tiered pricing to get the most out of every show
• Performer Lookup, so parents find their dancer's show without ever calling the studio
• Priority Sales with access codes and timed drops for performers, VIPs, and early families
• The free DRT Scanner app plus built-in Point of Sale for door sales
• A support team of real humans who know recitals — not a call center reading from a script

Over 12 years and thousands of studios later, we've learned what recital season actually needs. Start your event setup or schedule a demo to see it for yourself.

Eventbrite and other general platforms can technically sell a recital ticket. They just weren't built to run one.

DRT was. That's the difference families and studios actually feel:

• Performer Lookup and performer credit at checkout, so you know who sold what and parents know where to sit
• Custom seating charts built for your exact venue, not a generic template
• Priority Sales and a Families Database to manage performers, VIPs, and early access — all with one access code
• Real humans on the phone for your patrons, not a general-purpose help center

A general platform treats your recital like any other event. We don't. See how DRT compares, or contact our team to talk through your season.

We offer both a customizable Print-At-Home ticket and a mobile e-Ticket at no extra cost, both of which are both available from your buyers' receipt. This saves the studio the burden of needing to print out and handle tickets. Additionally, buyers can add e-tickets to Google Wallet for their convenience. You can, at any time, print out or download reports of who has purchased tickets and which seats have been assigned. If you need an option to include a mailing address, please let us know.

Look for an app that just plain works at the door — DRT Scanner was built around exactly that checklist:

• Scans printed tickets, mobile tickets, and wallet passes with the camera or an external scanner
• Manual lookup by name, order number, or seat when a phone won't cooperate
• Catches duplicate scans immediately, so a reused ticket doesn't slip through
• Works online or fully offline — bad venue internet won't stop your doors from opening
• Runs on as many devices as your entry setup needs, all logged into the same show

The good news: you don't have to shop for this. DRT Scanner is free on the App Store and Google Play, and it's included with every DRT event. See it in action.

Yes — DRT Scanner was built with exactly this in mind.

Flip the app into offline mode on one device before doors open, and it scans off a local copy of your ticket list — no signal required. Duplicate scans are still caught immediately, names and seats still look up instantly, and the app syncs everything back automatically once you're back online.

DRT Scanner is free on iOS and Android, and this offline mode is built in, not an add-on. If your venue is known for bad Wi-Fi, this is one less thing to worry about on show night. Learn more about DRT Scanner.

Small auditorium or full-size theater — reserved seating works the same way, built around your actual room:

• A seating chart custom-built to your venue's sections, rows, and seats
• Patrons pick their exact seat at checkout, right down to the row
• Tiered pricing to charge more for front-row seats, even in a small house
• Broken or unusable seats? Tell us and we'll disable them — they'll never show as available

No chart yet, or want something simpler? General admission is always an option. Either way, get started and our Charts team will set it up around your venue, not a template.

We do — and it's free. Send us:

• Section names and row labels as they appear in your venue
• Seat numbers per row, including any gaps or broken seats
• Wheelchair and companion seat locations
• Anything unusual about the room (photos from the stage help, but aren't required)

Our Charts team typically turns that around in 3-5 business days — a finished, accurate seating chart, no spreadsheet required on your end. Start your setup and we'll take it from there.

The Performer Lookup box does exactly this — parents type their dancer's first and last name and instantly see which show they're in, no call to the studio required.

To turn it on, studios add a Performer Roster in the admin portal: open Shows > More Actions > Add Performer Roster, then paste in names under each show. Once it's loaded, Performer Lookup appears automatically on your ticketing site.

Haven't seen the lookup box on your site yet? It's not hidden — it simply hasn't been loaded. Add your roster and it shows up right away.

Yes — DRT ties ticket sales to performers two ways:

• A credited performer field at checkout (optional or required) that attaches each order to a dancer
• A Credited Performers report showing exactly how many tickets and dollars each performer generated

Want to control who can buy at all? Priority Sales access codes handle that — assign a code per performer, class, or family, cap how many tickets each code can claim, and only code-holders get through. It's how most studios manage performer or class-based sales without touching their roster system directly.

Want help setting codes up for your season? Talk to our team.

Yes, absolutely. Free tickets are handled using a coupon code at checkout. This is very much like coupon codes that you would use on other websites. When the buyer checks out, they can apply a code that you have provided them which applies the discount to their existing order. You, as the client, can generate as many coupon codes as you wish. Each coupon code is unique and may only be used once. Each coupon code is good up to a maximum number of seats and can optionally be valid only for specific shows or for orders placed before specific dates. We can also program a discount to apply automatically for all patrons.

A lot of vendors won't make this easy to compare, because their sticker price isn't the real price.

Many ticketing companies quote a low "service fee" up front and add on extra charges at checkout — fees your families often don't see until they're staring at the total. That's not how we do it.

DRT charges one ticket fee, period. Nothing added on top, nothing held back. A $10 ticket carries a $1.60 fee; a $20 ticket carries a $2.10 fee. One number, no surprises.

When you're comparing vendors, ask them directly: is that the total fee, or are there additional charges at checkout? If they hesitate, you have your answer. See DRT's full pricing, or talk to our team for a side-by-side on your typical show.

You can be paid on a daily, weekly or monthly bases, or set your payout schedule to "manual" and request a payout whenever you wish. Funds are typically available in your account within 2-3 business days of the ticket purchase.

Yes to both, and they work a little differently.

Merchandise sells right alongside tickets — t-shirts, flowers, programs, whatever your season calls for — with pickup or shipping options, and you can flag items as part of a recital package so families aren't double-charged.

Recordings aren't merch — they're their own ticket type. Set up a Video on Demand or Digital Download event, and DRT hosts the file for purchase and secure delivery straight through your ticketing site.

Talk to our team about adding either to your season.

Yes — families who can't make it in person can still be part of the night, whether you're streaming live or sharing a recording afterward.

For a Live Stream, DRT can host the broadcast for you, or work directly with your videographer if you're producing the stream yourselves.

For a Video on Demand, send us your recording and we handle the rest: secure delivery, playback on any device (even cast to a TV), and access tied to one household so purchases stay protected.

Want free access for a few VIPs instead of a full sale? We can set that up too, with a Free View link. Contact our team to get your show set up for streaming or on-demand viewing.

You don't need a separate "recital" platform for this — DRT already covers campus life beyond the stage. Put all your eggs in our basket: one branded ticketing site can host prom, graduation, football games, theater club performances, and everything between, all under one link.

For prom and graduation specifically, schools typically set up:

• Reserved seating or general admission, depending on your venue
• Access codes to keep sales safeguarded from the general public and let eligible groups — like seniors — buy first
• Per-student ticket limits, and the ability to require good academic standing before a student can buy
• In-person sales at the door through our built-in Point of Sale

And since it matters for students: DRT doesn't run a public marketplace of events. Your ticketing site isn't browsable by the public, and we don't publish performer or attendee data anywhere outside the access you set up for your own students and families.

See DRT for Schools, or get started with your prom or graduation event.

We take this seriously, and it's built into how the platform works, not bolted on after the fact.

• DRT doesn't run a public directory of events or performers. Your ticketing site is your site — there's no public marketplace where anyone can browse shows or search for a child's name.
• Performer rosters are opt-in and controlled entirely by the studio or school. If you don't load a roster, no performer names appear anywhere on your ticketing site.
• We collect only what's needed to deliver tickets — a parent or guardian's name, email, and payment details — and we do not sell or share personal data with third parties for their direct marketing purposes, ever.

Full details are in our Privacy and Policies. If your families have specific questions, our support team is glad to walk through them directly.

We do. This is the part of DRT most studios don't expect until they stop needing to think about it.

When a family calls with a lost confirmation, a scanning question, or a "can I still get a ticket" on show night, they're calling DRT's support team — real people, not a bot or a call tree. Our in-house ticketing specialists keep extended hours through recital season specifically because shows happen on nights and weekends, when a typical help desk has already gone home.

You still handle anything specific to your studio — a mixed-up email, a lost code tied to your own records. Everything about buying, exchanging, or using a ticket? That's on us.

It's also the reason most studios who switch to DRT switch in the first place. See how our support team works, or call us directly at 706-550-1416.

Good question to ask before you sign anything. Here's the list we'd want someone to run through on us:

• Who answers the phone when a family calls? A real person, or AI?
• What's actually in the ticket fee? Does it include credit card processing, or is that a separate line your families discover at checkout?
• When do you get paid, and does the vendor hold your first payout?
• Can you sell tickets at the door, not just online?
• Does the platform know your event — recital-specific features like performer lookup and credit — or is it a generic event template?
• What happens during your busiest week of the year, support-wise? Ask about hours, not just features.

Run any vendor through that list, including us. See how DRT compares, or just give us a call — we're happy to answer every one of these ourselves.