Running a successful dance studio or performance venue is about more than just putting on a great show and creating moments that matter—it’s also about creating a seamless experience for families, patrons, and guests from ticket purchase to curtain call, and that means not having to wrestle with payment disputes, mainly, chargebacks.
What Are Chargebacks?
A chargeback happens when a customer disputes a charge with their bank or credit card company, often leading to the reversal of a payment. While sometimes these disputes stem from genuine mistakes—such as duplicate charges or confusion on billing statements—they can also come from misunderstandings or even fraudulent claims.
Why Chargebacks Matter More Than You Think
There are several common reasons chargebacks occur in the performance industry:
Parents or ticket buyers don’t recognize the charge on their statement.
Duplicate ticket orders are placed by mistake.
Customers forget they already purchased tickets.
Dissatisfaction with seating or refund policies.
Fraudulent claims filed to avoid paying for tickets.
Regardless of the reason, chargebacks can lead to various issues, such as:
Lost revenue adding up. Every chargeback not only costs the ticket price but also fees and potential penalties.
Damage in trust. Too many disputes can create friction with families and even harm your payment processing reputation.
Time being wasted. Studio directors and administrators should be focusing on rehearsals and productions — not on back-and-forth disputes.
How Your Ticketing Company can Protect Your Revenue from Chargebacks
At DRT, we take your revenue seriously, and do everything we can to reduce your risk of losing revenue due to chargebacks, all at no additional cost to you:
Clear, branded receipts so customers instantly recognize where their charge came from.
Advanced fraud prevention systems that flag suspicious transactions before they’re processed.
Streamlined refund management, so customers receive transparent communication and prompt resolution to their refund requests.
Shifting Focus Back to Performance
While these features can reduce the occurrence of chargebacks, they can't fully prevent them or the damage they can do to your bottom line. That's where Chargeback Protection comes in. When you opt in to chargeback protection, we will cover the full cost of any lost revenue as well as any additional chargeback fees from the bank, so you don't lose any of your ticket sales money.
Think of chargeback protection like insurance: you hope you won’t need it, but when you do, (because you will), it saves you from bigger losses. Without it, studios risk:
Losing hundreds (or even thousands) in disputed sales.
Damaging relationships with their audience if disputes aren’t handled professionally.
Wasting hours fighting disputes instead of producing shows.
By choosing DRT Performance Tix, studios gain a safety net that keeps the financial side running smoothly so directors can get back to what they love — putting on unforgettable performances.
DRT’s Promise to Studio Owners
As the dance and performance industry evolves, so do we. Our integration with Stripe is just one example of how we’re investing in transparency, security, and client success.
Chargebacks are a reality of any business that sells tickets, but they don’t have to be a studio’s burden. With DRT’s built-in chargeback protection, powered by Stripe, you get the tools, support, and security to handle disputes effectively — without losing focus on your performers and productions.
While every ticket matters, protecting every transaction matters too.
Ready to safeguard your sales? Contact DRT today about our chargeback protection and remain stress-free this season.
